Frequently Asked Questions

What is the ordering process? 

  1. Place your order online, or by email. 
  2. Once your order is placed and paid, you will receive an electronic proof by email within 1-2 business days.
  3. After you have approved your proof, your order will ship within 7-10 working days which is our standard production time.  We do offer RUSH services on most of the products.  Contact us for more details.  

What kind of artwork is needed for printing? 

This depends on what you’re printing, but high quality high resolution graphics and vector graphics print the best.  

What if I don’t have artwork, can you help create the design for me?  

We do offer graphic design services at an hourly rate, billed per every half hour.  We do offer 1 hour free graphic design services for orders over $500.  

How long does it take to get my order?

It depends on what you’re ordering.  Our standard production time is 7-10 working days, but some products print and ship a lot faster.  It really depends on the product, and our work load.  

Most signs, banners, and business cards prints next day, and ships FedEx Standard Overnight.  Give us a call to confirm.  

Do you offer local pick up?  

We do not offer local pick up at our San Francisco office, however we can ship your order to the closest FedEx Office for pick up. 

Do you ship worldwide?

We can but it depends on what country you are shipping to.   For businesses that have overseas offices, we recommend shipping directly to them from your location through a freight forwarding company our courier.